INFORMATION WE COLLECT
We will only collect personal information if it is relevant to one of our functions or activities. The information we collect will depend upon the products and/or services you request from us. The types of personal information we may collect will include:
Your name, contact details, and address;
Your clients’ personal information;
Usage information about your visit to our website;
Any additional information relating to you collected through our online presence; and
Records of your communications and interactions with us.
You may choose not to provide us with your personal information, or to use a pseudonym when dealing with us, however, this may mean that we may not be able to provide you with some products and services. For example, you may be able to receive our updates, blog posts or newsletters, however we may not be able to provide you information on our products and services in respect to your individual needs.
WHY AND HOW WE COLLECT YOUR INFORMATION
We will only collect personal information from you:
That is required by, or directly related to, our provision of information and other services to you;
Directly, unless it is unreasonable or impractical for us to do so; and
By lawful and fair means.
YOUR PERSONAL INFORMATION MAY BE COLLECTED BY US WHEN YOU
Subscribe to any of our information services (including, for example, our updates or newsletters), make an enquiry and/or communicate with us by our website, phone, facsimile, email or via our other social media sites;
Contact us in respect of any issues you might be facing, with the view to solving thse issues; or
Authorise someone else to act on your behalf, and they provide us with your personal information.
We may hold your personal information in hard copy and electronic form; at our premises and at the premises of service providers. We implement a range of measures to protect the security of your personal information. We will destroy or de-identify personal information that is no longer needed for any lawful purpose within a reasonable period of time.
USE OF INFORMATION
We use the information we collect from you to provide you the information that you have requested or subscribed to. This may involve providing you the information you request from us in respect to our products or services (or otherwise responding to your enquiries), communicating with you (including direct marketing where you have subscribed to our blog or to receive other information), maintaining and updating our record of your information, conducting market research, working with our service providers, or protecting our legal interests. Where we provide communication to you as part of a subscription service, you may opt out at any time by emailing our Privacy Officer on with your contact details including the words “Opt Out’ in the subject line.
DISCLOSURE OF INFORMATION
SECURITY AND STORAGE OF INFORMATION
We may hold your personal information in hard copy and electronic form; at our premises and at the premises of third party service providers. This means your personal information will be stored, under our control on computer servers located within Australia.
THIRD PARTY LINKS
YOUR ACCESS TO INFORMATION
You may request access to your personal information or request that it be corrected by contacting our Privacy Officer using the details below. To ensure your privacy, we ask that you provide as much detail as possible in your request so that we can be certain the information you request relates to you. We will not charge you a fee for your request or to simply change or update your personal information, however we may charge you administrative fees and other reasonable costs in respect to providing you the information. We will advise you of any applicable fee before processing our response to your request.
CONCERNS AND COMPLAINTS