Operations10 August 2026

Home Care – Legislation changes – Pre and Post 1 July 2019

Continual changes to the Home Care model have left providers "stressed out," according to a recent Community Care Review article. This side-by-side comparison shows exactly what changed on 1 July 2019—from administration fees to pricing schedules—so you can see the full picture at a glance.

By Sarah Rendell, Head of Operations2 min read · 1 reads
Home CareAdministrationComplianceConsumer Directed CarePricing Transparency
Home Care – Legislation changes – Pre and Post 1 July 2019

I read an article in the Community Care Review published 2 July 2019 titled "Stressed-out providers struggle to keep up with change" and understand the pain as there have been continual changes to the Home Care model from inception.

The following table shows "what was" compared to "what is" from 1 July 2019:

What's changedPre 1 July 2019Post 1 July 2019
Administration FeeCalculation based on % Home Care PackageNo longer Applicable
Package Management FeeNot ApplicableFortnightly $ fee, calculation based on the cost of managing the package which may include: preparing the monthly consumer statements; managing package funds; and compliance and quality assurance activities
Case Management FeeCalculation based on % Home Care PackageNo longer Applicable in this format
Care Management FeeNot ApplicableFortnightly $ fee, calculation based on: whether Fully/Self-Managed; reviewing the Home Care Agreement and care plan; coordination and scheduling of services; ensuring the care is aligned with other supports; providing a point-of-contact for the home care recipient or their support network; ensuring care is culturally appropriate; identifying and addressing risks to the home care recipient's safety
Pricing ScheduleDidn't have to publish on My Aged Care or provide to the consumerThe schedule will include: the 5 common home care service categories including Personal Care/Nursing/Cleaning & Household Tasks/Light Gardening/In-home Respite; a single price for the most common services. If you contract services out to other providers, you can include a minimum and maximum price taking into account the various charges from your contractors. Unit Pricing may include an Administration charge made up of costs such as marketing, office rent, insurance etc
Per Kilometre FeeDidn't have to publish on My Aged Care or provide to the consumerPublish Fee on My Aged Care if you charge the consumer for staff travel to/from their place. If you contract this out, you will include a minimum and maximum price.

If you are interested in discussing your consumer on-boarding to make the process more efficient and less costly, contact Debra Baxter via the Care Collaborator web page: www.carecollaborator.com.au, email debra@carecollaborator.com.au or mobile 0438 020 728.