The Department of Health posted an update on 12 July 2019 re: the new Charter of Aged Care Rights, timeframes for implementation and providers responsibilities.
The provider has to:
give consumers a signed copy of the Charter
assist consumers to understand the Charter
ensure that consumers, or their authorised person, are given a reasonable opportunity to sign a copy of the Charter.
The purpose of requesting the consumer’s signature is to allow them to acknowledge they have received the Charter, had assistance to understand it and understand their rights. Consumers are not required to sign the Charter and can commence, and/or continue to receive care and services, even if they choose not to sign the Charter.
The Charter applies to consumers once they start receiving Australian Government funded aged care, including:
The timeframes for implementing these new requirements into Home Care are:
If you are interested in discussing the new Charter of Aged Care Rights and how to make the signing of this Charter more efficient, contact Debra Ward via the Care Collaborator web page: www.carecollaborator.com.au, email email@example.com or
mobile 0438 020 728.