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On-boarding Efficiencies to Consider Before the Introduction of the 2017 Reforms

3 Aug 2016

WITH COMPETITION EXPECTED TO INCREASE SUBSTANTIALLY POST FEB 2017 REFORMS, HAVE YOU CONSIDERED YOUR CONSUMER ON-BOARDING PROCESS?  IS IT AS EFFICIENT AS IT CAN BE?

 

It is essential that you decrease the number of visits required to complete the on-boarding process. That is working with the consumer to complete their care plan and individualised budget in order to sign off on their Home Care Agreement and commence services without delay.

 

Can you complete this part of the process in one visit instead of two or more?

 

This is how Care Collaborator achieves these efficiencies with the consumer on-boarding process.

 

Efficiencies

 

Care Collaborator is a cloud based software solution which allows your staff to complete the consumer on-boarding process in one visit.  It provides easy access from anywhere using a portable device and improves time management for case managers by reducing the number of trips to the consumer.

 

Budgets

 

Care Collaborator enables the case manager to work with the consumer on their budget in “real time” and provide “what if” scenarios.  Your suppliers are pre-loaded giving your staff the ability to choose from your preferred supplier listing.

 

Transparency

 

Care Collaborator allows the case manager to collaborate with the consumer instead of having to focus on completing the required paperwork and provides total transparency which builds trust.

 

Risk & Compliance

 

Care Collaborator allows one point of data entry, thereby decreasing the risk by not having to re-key data which can lead to errors.  It allows integration of data between systems increasing efficiencies and reducing errors.  It uses the Russell Kennedy Home Care Agreement ensuring it is always up to date with the legislation.

 

Satisfaction

 

Care Collaborator improves the Case Manager’s job satisfaction by being able to focus on the consumers’ needs which in turn improves the consumers’ satisfaction with the Home Care Provider as they feel like they are part of the process and have control of their lives.

 

If you’re interested in chatting about your challenges with Consumer Directed Care or seeing a demonstration of the software, please contact Debra Ward at Care Collaborator via the web page:  www.carecollaborator.com.au, email debra@carecollaborator.com.au or mobile 0438 020 728.

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