EXPOSURE DRAFT ISSUED BY MITCH FIFIELD, ASSISTANT MINISTER FOR SOCIAL SERVICES (13 APRIL 2015)
User Rights Amendment (Consumer Direct Care) Principles 2015
The proposed additional section 21A (3) includes a deadline for providing the consumer with a copy of their individualised budget:
“(3) The individualised budget must be given to the care recipient before, or within 14 days after, the care recipient commences receiving home care through the home care service”
The 14 day timeline may cause concern to some Home Care Providers due to the uncertainty of some of the numbers within the budget, such as the Income Tested Fees and supplier charges, however there is no need for concern. The Individualised Budget can be completed using estimated figures based on the information you have at the time, with a revised budget being provided once you have confirmation of those figures, as long as you explain that to the consumer.
Our recently developed software, Care Collaborator is a cloud based solution accessed via a mobile device which can assist you with the data collection process while with the consumer as it calculates the Income Tested Fee immediately and provides a listing of your supplier options, previously loaded into the software.