You’re basically charging your consumers for the following: Care Management Package Management Goods & Services Exit Fee You have to ensure that you cover your costs and include a profit margin if you want to stay in this business. So, what do you need to include in your calculations to ensure this happens? . Care Management includes: Care Manager’s hourly rate (suggest you use the highest rate that you pay). On-costs such as superannuation contribution, payroll tax, workcove
From 1 July 2019, the government changed the legislation wanting Home Care Providers to improve transparency around their pricing, making it easier for consumers to compare. In order to do this, the government decided that you are no longer allowed to charge an administration fee however that can be built into the unit cost. The administration fee includes expenditure such as marketing, office rent, insurance etc. Doesn’t sound too difficult does it? So what do you include
How do you make the Home Care sign-up process easy for your staff and the consumer? When you consider the number of forms that need to be completed before you can start providing services, it can be overwhelming for both parties. Your staff dread having to complete the huge number of forms and the consumer just wants their services to start, having waited such a long time for their home care package to come through. Solution - Digitise the process. Some of the benefits incl
The Department of Health posted an update on 12 July 2019 re: the new Charter of Aged Care Rights, timeframes for implementation and providers responsibilities. The provider has to: give consumers a signed copy of the Charter assist consumers to understand the Charter ensure that consumers, or their authorised person, are given a reasonable opportunity to sign a copy of the Charter. The purpose of requesting the consumer’s signature is to allow them to acknowledge they have r
I read an article in the Community Care Review published 2 July 2019 titled “Stressed-out providers struggle to keep up with change” and understand the pain as there have been continual changes to the Home Care model from inception. The following table shows “what was” compared to “what is” from 1 July 2019: If you are interested in discussing your consumer on-boarding to make the process more efficient and less costly, contact Debra Ward via the Care Collaborator web page:
From 1 July 2019, the government wants Home Care Providers to improve transparency around their pricing, making it easier for consumers to compare. In order to do this, the government has decided that you are no longer allowed to charge an administration fee as that has to be built into the unit cost. The administration fee included your organisation’s overhead expenditure including expenses such as marketing, office rent, insurance etc. Doesn’t sound too difficult does it?