Simon Sinek’s business is based on starting with the “Why?”. Sometimes you get a different perspective if you ask yourself “WHY?”. If you’re in the home care business you should be questioning every aspect of your processes including the most important process - “Why would I change my consumer on-boarding from a manual to a digitalised process?” The 3 main reasons for the change are (I revised the order of these due to what I now consider the most important): Ability to imp

From 1 July 2019, the government changed the legislation wanting Home Care Providers to improve transparency around their pricing, making it easier for consumers to compare. In order to do this, the government decided that you are no longer allowed to charge an administration fee however that can be built into the unit cost. The administration fee includes expenditure such as marketing, office rent, insurance etc. Doesn’t sound too difficult does it? So what do you include