Consumer Directed Care – Start With the “Why?” revised post
Simon Sinek’s business is based on starting with the “Why?”. Sometimes you get a different perspective if you ask yourself “WHY?”. If you’re in the home care business you should be questioning every aspect of your processes including the most important process - “Why would I change my consumer on-boarding from a manual to a digitalised process?” The 3 main reasons for the change are (I revised the order of these due to what I now consider the most important): Ability to imp