How do you make the Home Care sign-up process easy for your staff and the consumer? When you consider the number of forms that need to be completed before you can start providing services, it can be overwhelming for both parties. Your staff dread having to complete the huge number of forms and the consumer just wants their services to start, having waited such a long time for their home care package to come through. Solution - Digitise the process. Some of the benefits incl

The Department of Health posted an update on 12 July 2019 re: the new Charter of Aged Care Rights, timeframes for implementation and providers responsibilities. The provider has to: give consumers a signed copy of the Charter assist consumers to understand the Charter ensure that consumers, or their authorised person, are given a reasonable opportunity to sign a copy of the Charter. The purpose of requesting the consumer’s signature is to allow them to acknowledge they have r

I read an article in the Community Care Review published 2 July 2019 titled “Stressed-out providers struggle to keep up with change” and understand the pain as there have been continual changes to the Home Care model from inception. The following table shows “what was” compared to “what is” from 1 July 2019: If you are interested in discussing your consumer on-boarding to make the process more efficient and less costly, contact Debra Ward via the Care Collaborator web page: