Home Care Pricing will become standardised from 1 July 2019 as part of improving the transparency for the consumer and allowing them to make more informed choices as to who they want to deliver their care and services. Providers will publish their Pricing Schedules on the My Aged Care website, which will be available from April 2019, and include them in their Home Care Agreements. Providers offering choice of services, including brokerage services will be able to enter minimu

Paper based consumer on-boarding in home care is still very common despite the fact that a Home Care Provider can reduce these costs by at least 25% by going digital. However there seems to be no rush to do this. Why? Based on some discussions I’ve had with Case Managers, they don’t like typing while conversing with the consumer as they feel like they aren’t focusing on the consumer and maybe even feel a bit rude. The Solution: Think about how you’re interacting and communi