As a new approved provider in the home care sector, it is essential that you understand the key business drivers as they will determine your success in what is becoming an increasingly competitive marketplace. At the very core of this is an appreciation of what your actual costs are and that you establish systems and processes that keep your costs to a minimum until you build up your consumer base. Most critical will be the decisions you make about the software that will sup

Consumer to find a new provider – via My Aged Care (MAC) website & contact centre (can use the My Aged Care Service Finder) Consumer & new provider – reactivate/accept referral code through My Aged Care or do it themselves through MAC client portal. New provider has to accept them. Consumer & existing provider – consumer notifies intention to cease services and agrees on cessation date with existing provider. Consumer should have already notified their existing provider and c

To ensure you manage your Consumer Directed Care packages efficiently and in accordance with prevailing legislation, having the right systems in place will help. IN ACCORDANCE WITH LEGISLATION, YOU MUST PROVIDE CONSUMERS WITH: A Home Care Agreement A Care Plan An Individualised Budget Monthly statements showing the balance of unspent funds THE SYSTEMS YOU NEED TO OPTIMISE THE END-TO-END CDC PROCESS ARE: For the Consumer: An on-boarding system to generate the Home Care Agreeme